Difficult Conversations (HBR 20-Minute Manager Series)

  • Видавництво
  • Артикул67736
  • Weight0.0000
  • НовинкаНі
  • Спеціальна пропозиціяНі
  • EAN9781633690783
  • ISBN978-1633690783
  • МоваАнглійська
  • Кількість сторінок126
  • НаявністьНемає у наявності
  • ПереплетенняМ'який
  • Рік2016
  • Вікова групаNo age group

Whether you’ve been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there’s no one ’’right’’ way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively.

Difficult Conversations takes you through the basics of:



  • Crafting a clear message


  • Identifying the other person’s goals


  • Developing and maintaining a positive mind-set


  • Conducting a productive conversation



About HBR’s 20-Minute Manager Series:

Don’t have much time? Get up to speed fast on the most essential business skills with HBR’s 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.

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